Meet our Rental Sales Executive-Tom Freeburn
At Lowe we have dedicated Sales Executives based all over the globe. With a variety of different cultures, customs and languages, each member of the team has their own unique approach which ensures a personalised solution and high-quality service for their clients.
We spoke to one of Lowe’s EU & UK Rental Sales Executives, Tom Freeburn, to offer you an insight into the events side of our multi-faceted business.
Describe your experience to date at Lowe in one word?
What is the best part about your job?
I think the best part of my role at Lowe so far is that I have the opportunity to work within a team that provides a first-class service to so many international clients.
How do you find equipment recommendations or tailor solutions that best suit client needs?
Each event is different and each of our clients are unique, and as such so are their needs. At Lowe we understand that there is no one-size fits all solution. That is why I prioritise listening to my clients to get a true sense of what they need and how we can help them. At Lowe we do not believe in telling customers how it’s done, we believe in listening in order to understand how we can make it happen.
When it comes to recommending actual equipment, we utilize our inhouse expertise and vast distribution networks (we source from over 50 manufacturers globally – wow!) to supply exactly what they need, when they need it, where they need it.
What are the most common question customers ask?
Our clients are incredibly busy people working in fast paced environments, their time is extremely valuable and as such they often want fast quotes to meet immediate needs. While there are many components to be considered with generating a quote, Lowe are able to provide accurate quotes fast, ensuring our clients can keep moving at their own speed.
What advice would you give to prospective clients?
It sounds obvious but there is no such thing as a stupid question! We will gladly explain everything for you so that you feel comfortable and confident in the run up to your event.
What do you think is the most important thing for a person in the role to consider when taking on a new client or event?
The most important thing for the sales team to remember is to deliver clear communication and maintain transparency. Keeping all channels of communication open and the small, personal touches that you put in place from the start, are key in building trust and solid relationships with the client.
What do you think makes the Lowe event offering stand out?
Lowe has the international reach of a multinational company, but the personal touch of a local business. We can offer customers tailored solutions and equipment provisions that really work for where their event is located. Nationwide networks and an extensive fleet of equipment allow Lowe to deliver all over the globe, while unparalleled expertise and unprecedented industry knowledge ensure what we deliver, delivers for our clients.
Since starting at Lowe what continually stands out to me is that Lowe isn’t just about renting or selling as much equipment as possible and getting it out the door. Over the years the team have developed a real-world understanding of what solution works best and will ensure customers are always advised about the right fit for them. For example, we understand how ambient temperature affects equipment running performance and which equipment will work better in different climates. If a client comes to us and asks for the most expensive piece of equipment, but we know it will not operate at its best in the event location, we do not hesitate to recommend an alternative, even if it may generate less revenue for Lowe. Lowe are a supplier you can trust to put your interests first at every event, every time.
If you have event coming up and would like to find our more, contact the experts today for an equipment rental quote.
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