{"id":1382,"date":"2026-03-29T11:52:31","date_gmt":"2026-03-29T10:52:31","guid":{"rendered":"https:\/\/staging.lowerental.com\/sa-en-new\/?page_id=1382"},"modified":"2026-04-13T11:24:41","modified_gmt":"2026-04-13T10:24:41","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.lowerental.com\/sa-en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<section class=\"hero-sector hero-top\">\n\t<div class=\"hero-sector__image\">\n\t\t\t\t\t<img decoding=\"async\" class=\"\" src=\"https:\/\/www.lowerental.com\/sa-en\/wp-content\/uploads\/sites\/27\/2026\/03\/untitled-design-7.webp\" alt=\"\">\n\t\t\t\t\t\t<\/div>\n\t<div class=\"container\">\n\t\t<div class=\"hero-sector__wrapper\">\n\t\t\t<div class=\"hero-sector__text\">\n\t\t\t\t<p>Your Questions, Answered.<\/p>\t\t\t\t<h1>FAQs<\/h1>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n<script type=\"text\/javascript\">\n\t$(document).ready(function() {\n\n\t\tif (typeof Fancybox !== 'undefined') {\n\t\t\t\/* Fancybox *\/\n\t\t\tFancybox.bind('[data-fancybox]', {\n\t\t\t\tThumbs: false,\n\t\t\t\tToolbar: false,\n\t\t\t\tdragToClose: false,\n\t\t\t\tCarousel: {\n\t\t\t\t\tNavigation: false,\n\t\t\t\t},\n\t\t\t});\n\t\t}\n\n\t\t\/* Animate On Scroll *\/\n\t\tAOS.init({\n\t\t\tonce: true,\n\t\t\tduration: 800,\n\t\t});\n\t});\n<\/script>\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<script type=\"application\/ld+json\">{\n    \"@context\": \"https:\/\/schema.org\",\n    \"@type\": \"FAQPage\",\n    \"mainEntity\": [\n        {\n            \"@type\": \"Question\",\n            \"name\": \"Does Lowe deliver equipment?\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"Yes &#8211; Lowe delivers all equipment. Delivery charges are dependent on location and equipment quantity. Please contact the sales team to check your delivery charge.\"\n            }\n        },\n        {\n            \"@type\": \"Question\",\n            \"name\": \"Does Lowe install equipment?\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"Yes &#8211; whether it\u2019s for an exhibition, event, retail or Rental+, the Lowe experts will install your equipment and have you up and running to the required deadline.\\nGas equipment installations are managed separately from the above and require a more specialised service therefore please speak to your Lowe Representative to agree course of action.\"\n            }\n        },\n        {\n            \"@type\": \"Question\",\n            \"name\": \"What do I do if my equipment stops working?\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"Please contact our emergency cover service line.\\nOr use our service request link: Service Link\"\n            }\n        },\n        {\n            \"@type\": \"Question\",\n            \"name\": \"Can I buy equipment from Lowe?\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"Yes \u2013 Lowe have a selection of new and ex-rental equipment available for purchase. Please take a look at the equipment sales section or call a member of the sales team.\"\n            }\n        },\n        {\n            \"@type\": \"Question\",\n            \"name\": \"How far in advance do I need to organise rental?\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"For exhibitions and events Lowe usually accept equipment orders up to 2 weeks before the event, however this is dependent on availability and it is recommended to get your order placed at least a month in advance. For retail and general rental enquiries Lowe can react and deliver on the same day, again depending on availability and the location of the request\"\n            }\n        },\n        {\n            \"@type\": \"Question\",\n            \"name\": \"How does payment work?\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"Lowe accept all major credit cards and payment forms.\\nClick here to get in touch\"\n            }\n        },\n        {\n            \"@type\": \"Question\",\n            \"name\": \"Is payment secure?\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"Yes \u2013 Lowe have up to date SSL security for payments.\\nClick here to get in touch\"\n            }\n        },\n        {\n            \"@type\": \"Question\",\n            \"name\": \"How can I find out the price of renting a piece of equipment?\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"Please contact a member of the Lowe sales team for information on pricing.\\nClick here to get in touch\"\n            }\n        },\n        {\n            \"@type\": \"Question\",\n            \"name\": \"If the product I want isn\u2019t on the website can Lowe source it for me?\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"Lowe has one of the world\u2019s largest refrigeration supplier networks. If you can\u2019t find a particular piece of equipment on the website, the chances are we can source it for you. Please contact the team with your sourcing enquiry.\\nClick here to get in touch\"\n            }\n        }\n    ]\n}<\/script>\n\n<section class=\"faqs\">\n    <div class=\"container\">\n        <div class=\"faqs__wrapper\">\n                            <div class=\"faqs__heading\">\n                    <h2>Hello, how can we help?<\/h2>\n                <\/div>\n                        <div class=\"accordion\">\n                                    <div class=\"acc-item\">\n                        <button class=\"acc-title\">Does Lowe deliver equipment?<\/button>\n                        <div class=\"acc-content\">\n                            <p>Yes &#8211; Lowe delivers all equipment. Delivery charges are dependent on location and equipment quantity. Please contact the sales team to check your delivery charge.<\/p>\n                        <\/div>\n                    <\/div>\n                                    <div class=\"acc-item\">\n                        <button class=\"acc-title\">Does Lowe install equipment?<\/button>\n                        <div class=\"acc-content\">\n                            <p>Yes &#8211; whether it\u2019s for an exhibition, event, retail or Rental+, the Lowe experts will install your equipment and have you up and running to the required deadline.<\/p>\n<p>Gas equipment installations are managed separately from the above and require a more specialised service therefore please speak to your Lowe Representative to agree course of action.<\/p>\n                        <\/div>\n                    <\/div>\n                                    <div class=\"acc-item\">\n                        <button class=\"acc-title\">What do I do if my equipment stops working?<\/button>\n                        <div class=\"acc-content\">\n                            <p>Please contact our emergency cover service line.<\/p>\n<p>Or use our service request link: <a href=\"https:\/\/www.lowerental.com\/sa-en\/service-request\/\">Service Link<\/a><\/p>\n                        <\/div>\n                    <\/div>\n                                    <div class=\"acc-item\">\n                        <button class=\"acc-title\">Can I buy equipment from Lowe?<\/button>\n                        <div class=\"acc-content\">\n                            <p>Yes \u2013 Lowe have a selection of new and ex-rental equipment available for purchase. Please take a look at the equipment sales section or call a member of the sales team.<\/p>\n                        <\/div>\n                    <\/div>\n                                    <div class=\"acc-item\">\n                        <button class=\"acc-title\">How far in advance do I need to organise rental?<\/button>\n                        <div class=\"acc-content\">\n                            <p>For exhibitions and events Lowe usually accept equipment orders up to 2 weeks before the event, however this is dependent on availability and it is recommended to get your order placed at least a month in advance. For retail and general rental enquiries Lowe can react and deliver on the same day, again depending on availability and the location of the request<\/p>\n                        <\/div>\n                    <\/div>\n                                    <div class=\"acc-item\">\n                        <button class=\"acc-title\">How does payment work?<\/button>\n                        <div class=\"acc-content\">\n                            <p>Lowe accept all major credit cards and payment forms.<\/p>\n<p>Click <a href=\"https:\/\/www.lowerental.com\/sa-en\/get-in-touch\/\">here<\/a> to get in touch<\/p>\n                        <\/div>\n                    <\/div>\n                                    <div class=\"acc-item\">\n                        <button class=\"acc-title\">Is payment secure?<\/button>\n                        <div class=\"acc-content\">\n                            <p>Yes \u2013 Lowe have up to date SSL security for payments.<\/p>\n<p>Click <a href=\"https:\/\/www.lowerental.com\/sa-en\/get-in-touch\/\">here<\/a> to get in touch<\/p>\n                        <\/div>\n                    <\/div>\n                                    <div class=\"acc-item\">\n                        <button class=\"acc-title\">How can I find out the price of renting a piece of equipment?<\/button>\n                        <div class=\"acc-content\">\n                            <p>Please contact a member of the Lowe sales team for information on pricing.<\/p>\n<p>Click <a href=\"https:\/\/www.lowerental.com\/sa-en\/get-in-touch\/\">here<\/a> to get in touch<\/p>\n                        <\/div>\n                    <\/div>\n                                    <div class=\"acc-item\">\n                        <button class=\"acc-title\">If the product I want isn\u2019t on the website can Lowe source it for me?<\/button>\n                        <div class=\"acc-content\">\n                            <p>Lowe has one of the world\u2019s largest refrigeration supplier networks. If you can\u2019t find a particular piece of equipment on the website, the chances are we can source it for you. Please contact the team with your sourcing enquiry.<\/p>\n<p>Click <a href=\"https:\/\/www.lowerental.com\/sa-en\/get-in-touch\/\">here<\/a> to get in touch<\/p>\n                        <\/div>\n                    <\/div>\n                            <\/div>\n        <\/div>\n    <\/div>\n<\/section>\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":20,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"templates\/page-no-breadcrumbs.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1382","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.lowerental.com\/sa-en\/wp-json\/wp\/v2\/pages\/1382","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.lowerental.com\/sa-en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.lowerental.com\/sa-en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.lowerental.com\/sa-en\/wp-json\/wp\/v2\/users\/20"}],"replies":[{"embeddable":true,"href":"https:\/\/www.lowerental.com\/sa-en\/wp-json\/wp\/v2\/comments?post=1382"}],"version-history":[{"count":2,"href":"https:\/\/www.lowerental.com\/sa-en\/wp-json\/wp\/v2\/pages\/1382\/revisions"}],"predecessor-version":[{"id":1710,"href":"https:\/\/www.lowerental.com\/sa-en\/wp-json\/wp\/v2\/pages\/1382\/revisions\/1710"}],"wp:attachment":[{"href":"https:\/\/www.lowerental.com\/sa-en\/wp-json\/wp\/v2\/media?parent=1382"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}