Wimbledon and strawberries; tea and crumpets; the two Ronnies; a quality product and a quality service, they are all great matches.
They go together like a horse and carriage.
All great matches propel one another onto greater heights, building on each other’s strengths to deliver a value greater than the sum of their parts. When you transfer this to the business world, combining a quality product with quality service is a sure–fire recipe for success. The experts at Lowe Rental have made this a way of life for the whole company.
Quality products and a quality service = a happy customer. A simple statement to make, but what is really involved?
Quality product. Build quality, brand perception and the products’ ability to meet the requirements of its user, this is what makes for a quality product. Sourcing products that meet all these criteria for every individual need is a complicated task and one which the experts at Lowe have been completing for over 40 years.
Sourcing a product that matches the individual requirements is key to building a brand reputation as strong as Lowe’s. The team can achieve this by utilising a vast quantity of global suppliers in order to source the correct refrigeration solution for each customer.
“People will sit up and take notice of you if you will sit up and take notice of what makes them sit up and take notice.” – Harry Selfridge
Quality service. As consumers we all seek out good service, we take advice from trusted sources on the best places to get good service and we act on that advice, but why?
The answer feels very obvious but in fact it’s a complicated mix of triggers, emotive responses and communications platforms. At the end of it all we just want a supplier that has all the answers, takes the work out of finding a solution and delivers what they promised, when they promised it. This is quality service.
At Lowe the team have been recognised for the quality of their service by beating the competition and becoming the Asda 2017 supplier of the year at last years’ ASDA Refresh and Assets Supplier Awards. This is a fantastic achievement for the operations and retail teams and is a testament to how the experts at Lowe match quality products with a quality service.